Accessibility Statement

General Information

Valio Food GmbH is committed to making its website www.valio.de accessible in accordance with the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz – BFSG) and the Barrier-Free Information Technology Ordinance (BITV 2.0).

This accessibility statement applies to the website www.valio.de, including the online shop.

Compliance Status

This website is partially compliant with the requirements of EN 301 549 and the Web Content Accessibility Guidelines (WCAG 2.1), conformity level AA.

The content listed below is not yet fully accessible for the following reasons:

Partially Compliant Areas

1. Perceivability

• Some color contrasts do not yet meet the minimum requirement of 4.5:1
• Alternative text for product images is currently being revised
• Affected areas: product catalog, shopping cart overview

2. Operability

• Focus indicators for keyboard navigation are currently being enhanced
• A skip link to the main navigation is under development
• Affected areas: main navigation, product filters

3. Understandability

• ARIA labels are currently being added
• Summaries in plain language are in preparation
• Affected areas: Terms and Conditions, Privacy Policy

4. Robustness

• PDF documents (invoices) are being optimized for screen readers
• HTML/CSS validation is in progress
• Affected areas: downloadable documents

Non-Accessible Content

The following content is currently not fully accessible:

• PDF invoices: not yet correctly interpreted by screen readers
• Product galleries: zoom function not yet fully accessible via keyboard
• Historical content: posts published before January 2024

Assistive Technologies

To improve the accessibility of our website, we have implemented the following measures:

OneTap Accessibility Widget

An accessibility widget is available on our website, offering the following features:

Accessibility Profiles:

• Vision Impaired Mode
• Seizure Safe Profile
• ADHD Friendly Mode
• Blindness Mode (optimized for screen readers)
• Epilepsy Safe Mode

Customization Options:

• Adjust text size (up to 200%)
• Increase color contrast
• Cursor customization (various sizes)
• Highlight links
• Reading aids (reading ruler, reading mask)
• Text-to-speech reading mode
• Keyboard navigation of the toolbar interface

Widget Activation:

• The accessibility widget is available as an icon in the lower-left corner of every page (person icon)
• Quick launch via keyboard shortcut: Alt + . (Windows) or ⌘ + . (Mac)

Preparation of This Accessibility Statement

This statement is based on a self-assessment by Valio Food GmbH and an external BFSG audit.

Evaluation Methods:

• Automated tests (WAVE, Editoria11y, Lighthouse)
• Manual testing with screen readers (NVDA, VoiceOver, Narrator)
• Keyboard navigation tests
• Expert audit according to WCAG 2.1 AA

Last review: 28 November 2025

Feedback and Contact

We are continuously working to improve the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

Accessibility Contact:

Valio Food GmbH
Email: barrierefreiheit@valio.de
Phone: +49 40 3330 5920

Contact person: Fritjoff Budahn
Response time: We aim to respond to your request within 14 business days.

Enforcement Procedure

If you are not satisfied with our response, you may contact the responsible conciliation body:

Conciliation Body under the German Act on Equal Opportunities for Persons with Disabilities

Phone: +49 30 18 527-2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de

The conciliation body can mediate between you and us upon request. The conciliation procedure is free of charge. Legal representation is not required.

Improvement Plan

We are continuously working to improve accessibility. The following measures are planned:

Short-term (by March 2026):

• Optimization of all color contrasts
• Full keyboard navigation
• Revision of all alternative texts

Mid-term (by June 2026):

• Accessible PDF invoices
• ARIA labels for all interactive elements
• Plain language versions of legal documents

Legal Basis

This accessibility statement was prepared in accordance with the following legal bases:

• German Accessibility Strengthening Act (BFSG)
• Barrier-Free Information Technology Ordinance (BITV 2.0)
• German Act on Equal Opportunities for Persons with Disabilities (BGG), Section 12a
• EU Directive 2019/882 (European Accessibility Act)

Last updated: 14 January 2026
Next review scheduled: 28 November 2026