VALIO Product catalogue EN

Data protection declaration

Data protection declaration


1. General information

The protection of your personal data is very important to us. We naturally comply with the provisions of the EU General Data Protection Regulation. The following information provides a simple overview of what happens to your personal data when you use our service. Personal data are all data with which you can be personally identified.

2. Contact information

The party responsible for the processing is:

VALIO Hamburg GmbH & Co. KG
represented by the Managing Directors Oliver Winter and Mathieu Réhel

Ernst-Merck-Straße 12-14
20099 Hamburg

Telephone: +49 40 3330 5920
Fax: +49 40 3330 5940


We have appointed an external Data Protection Officer (DPO) in accordance with Article 37 of the GDPR:
Konstantin Pflüger (eDSB TÜV)

Labor1 GmbH
Hoheluftchaussee 40a, 20253 Hamburg

Telephone: +49 40 38 99 50 – 0

This representative and our data protection team can be reached at the following e-mail address:

3. Purpose and legal basis

We use technical possibilities to monitor the use of our website in order to ensure the operation of our website and to provide you with the best possible information. These data collection and analysis services are explained separately in this document. We do not under any circumstances use the data collected for the purpose of drawing conclusions about you as a person. The legal basis for this processing is the legitimate interest to operate our service professionally and securely, according to Article 6 para. 1 pt. f of the GDPR. In addition, there are situations in which you wish to provide us with personal data, such as when you contact us via our contact form. In this case, we will ask you for your consent for processing in accordance with Article 6 para. 1 pt. a of the GDPR.

4. What do we use your data for?

Part of the data is collected to ensure that the service is provided without errors. Other data can be used to analyse your user behaviour.

a) Collection and processing when using the contact form or when processing an inquiry

When using the contact form, we only collect personal data (individual details about personal or factual circumstances of a specific or identifiable natural person) to the extent provided by you. For this purpose, we need your e-mail address to be able to answer your request. Accordingly, it is only used for this purpose. Your data are then deleted, unless you have expressly agreed to further processing.

b) Collection and use when requesting an offer or ordering via the contact form

We process and use your personal data when submitting an offer or orders via the contact form in order to subsequently ensure the processing of contracts (contractual or pre-contractual measures). After complete processing of the contract, all personal data will initially be stored in accordance with the statutory periods for reasons of tax law and commercial law. These are deleted after the expiration of this period, unless you have expressly agreed to further use or processing.

5. Receipt or transfer of personal data

We need the following service partners to handle the contractual relationships:

Strato AG
Pascalstraße 10
10587 Berlin

Humdinger GmbH & CO. KG
Erik-Blumenfeld-Platz 15
22587 Hamburg

All measures in accordance with data protection law are observed and the scope of data transmission is limited to the minimum permissible.

6. Information on the protection of the rights of data subjects

a) Withdrawal of consent

Many data processing operations are only possible with your express consent. You can withdraw the consent you have given us at any time. All you have to do is send us an informal e-mail. The legality of the data agreement concluded up to the point of withdrawal remains unaffected by the withdrawal.

b) Rights of access of the data subject

You have the right to free information, correction, deletion or blocking of your data at any time. Furthermore, you have the right to have incorrect or incomplete data corrected.

c) Right of appeal

In accordance with Article 77 of the GDPR, you have the right to appeal to the supervisory authority. (for contact see below)

7. Information on the right of objection

We would like to advise you that you have a right of objection in accordance with Article 21 of the GDPR in the event that personal data are processed. The objection can be made in writing or by e-mail to the above address.

8. Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the affected party has a right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is:

Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit

Prof. Dr. Johannes Caspar
Ludwig – Erhard – Str. 22, 7. OG
20459 Hamburg

Tel.: +49 40 4 28 54 – 40 40
E-fax: +49  40 4 279 – 11811

9. Right to data portability

You have the right to obtain data which we process automatically on the basis of your consent or in fulfilment of a contract, to be handed over to you or to a third party in a common, machine-readable format.

10. Information, blocking, deletion

You are entitled, within the framework of the applicable legal provisions, to receive information free of charge at any time about your stored personal data, their origin and recipients and the purpose of the data processing and, if applicable, a right to correct, block or delete this data. Legal regulations on storage and documentation periods must be observed. For this as well as for further questions on the subject of personal data, you can contact us at any time at the address given under contact data.

11. Analysis tools and third-party tools

During your visit to our website, your surfing behaviour can be statistically evaluated. This happens mainly with cookies and with so-called analysis programs. The analysis of your surfing behaviour is usually anonymous. You have the option to object to such analyses or you can prevent it by not using certain tools. For more detailed information, please refer to the following data protection declaration.



The Internet pages sometimes uses so-called cookies. Cookies do not cause any damage to your computer and help to make our website more user-friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after you leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website.

You can adjust the settings of your browser to make sure that you are notified every time cookies are necessary and so you can accept each of them individually. You can also adjust settings to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.

Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. the shopping cart function), are stored on the basis of Article 6 para. 1 pt. f of the GDPR. The website operator has a legitimate interest in storing cookies to ensure the technically error free and optimised provision of the operator’s services. If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in this Data Protection Declaration.

Server-log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically.

These are:

  • type and version of browser
  • operating system used
  • referrer URL
  • hostname of the accessing computer
  • time of the server inquiry
  • IP Address

These data are not merged with other data sources.

The legal basis for this processing is the legitimate interest according to Article 6 para. 1 pt. f of the GDPR to operate this website professionally and securely.


You have the option to prevent the data generated by the cookie and related to your use of the website (including your IP address) to be sent to Google and the processing of these data by Google, by downloading and installing browser plugin available at the following link.


Contact form // Collection and processing when using the contact form

If you submit enquiries to us via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on these data without your consent.

The processing of the data entered in the contact form is thus exclusively based on your consent according to Article 6 para. 1 pt. a of the GDPR. You can revoke this consent at any time. All you are required to do is sent us an informal notification via e-mail. The legality of the data processing operations carried out up to revocation shall remain unaffected by the revocation.

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions – in particular, statutory retention periods – remain unaffected.

We also collect and use your data from the contact form on the basis of Article 6 para. 1 pt. b of the GDPR in the event that an offer is to be sent to you or your order is received directly by us. This constitutes a contractual or pre-contractual measure. After complete processing of the contract, all personal data will initially be stored in accordance with the statutory periods for reasons of tax law and commercial law. These are deleted after the expiration of this period, unless you have expressly agreed to further use or processing.